The Deloitte Center for Health Solutions has recently found many positive correlations between patient experience and hospital profitability. The Deloitte Center for Health Solutions conducted a study to examine the potential relationship between experience and profitability. While many healthcare organizations expect positive outcomes by improving patient experience, the relationship between patient experience and financial benefits
Patient Satisfaction
Reconciling Quality Patient Experience and Patient Satisfaction
As healthcare becomes more and more consumer centric, many hospitals have adopted flashier and flashier means to satisfy patients. From five-course meals to Sunday papers delivered bedside, hospitals amenities have ballooned in costs. Unsurprisingly, many doctors and healthcare administrators have balked at these opulent, expensive patient satisfaction measures. According to an article from patientengagementhit.com, reconciling
Creating Patient Experience Excellence
Improving patient experience is a current strategic goal at many health systems. However, according to a HealthLeaders Media survey, over 31% of hospitals report changing organizational culture as the largest obstacle to this goal. Although adapting organizational culture is difficult in health care, it is also not impossible. Through dedicated management and organization improvement systems,
15Oct
The Value behind the Patient’s Voice
One of the most important pieces of an electronic health record is often overlooked or ignored, leading to incorrect diagnoses, wasted resources and patient dissatisfaction. It’s the patient’s voice, that highly personal collection of feelings, fears and self-collected health data that goes beyond the clinical record. The patient’s voice – or the lack of it in
Reducing Hospital Readmissions Starts with Better Collaboration
Two research studies released in early October on efforts to reduce hospital readmissions reached the same conclusion: crafting collaborative relationships with community-based caregivers to boost patient care is key in order to reduce hospital readmissions. Medicare payments for hospital readmissions cost the federal government about $26 billion annually, with more than half that expenditure linked to avoidable hospitalizations, according to
Driving the Health IT Transformation
A new report published by The COMMONWEALTH FUND outlines numerous important and relevant recommendations founded on the premise that Digital Health Technologies will work toward improving population health, improving care experiences, and reducing per capita costs of care. Digital Health Technologies have the potential to transform and disrupt the health care delivery system by empowering consumers -and patients- to
EHRs Linked to Higher Revenue, Lower Patient Volume
A new research study found that Electronic Health Record (EHR) implementation can result in reduced patient volume but can increase revenue over the long term. Published in the Journal of the American Medical Informatics Association, the study found that practices’ reimbursements increased “significantly,” even as their number of patient visits declined. For the study, researchers from Drexel University compared
Interactive Patient Care (IPC) solutions reduce hospital re-admissions
Interactive Patient Care (IPC) solutions, are playing a big role in today’s health care. After enrolling in their provider’s patient portal, patients can access personalized education, medication information and chronic condition management resources at home via their own mobile device or PC. Patients can update their progress and record milestones in their personal health journal, while notifications,
Health IT to Support Care for People with Chronic Conditions
A comparative analysis of how four high-income nations—Australia, Canada, Denmark, and the United States—are using health information and communications technologies (ICTs) to manage care for chronically ill patients identified four key themes: 1) National strategies are implemented and adapted on a regional level. 2) Each country struggles to ensure that patients’ clinical information is transmitted from
Athenacare: Best and worst healthcare payers
Medicaid is the worst healthcare payer compared with all commercial plans and Medicare in 2014, while Humana is the best in an annual roundup according to Athenahealth. The 2014 PayerView report ranks payers based on Anthenahealth’s cloud-based data from its network of healthcare providers. The list is a comparative ranking of the relative ease with
